2011 ECM E2.0 & Information Management Trends

Over the last 3 months you have no doubt witnessed a host of crystal-ball gazing blogs, papers and general punditry.  The prediction papers and chest thumping was a virtual flood of pontification.

Instead of joining the fray, we sat back and read.  A LOT!  We collected articles, blogs, reports, and snippets from all over the web.  We read the very well known, and the not so well known.

Then we gathered the text together and analyzed it.  We researched 2010 search trends.  We looked at 2010 hiring trends.  We looked at stories and data.  The result is in a free report we have made available (link on the image – registration required and greatly appreciated).

We found that amidst all the theory and conjecture 6 key trend themes emerged that were common to all of the material.  These were

  1. The socializing of business processes
  2. The Cloud as infrastructure
  3. Mobility for information
  4. Renewed focus on User Experience
  5. Analytics and Search for navigating the information flood
  6. Operational Efficiency

We delve deep into each of these themes to explore them and tease out what they’re about.  We tied them to hiring trends – evidence of real $$$ investment by organizations.  We mashed them up against Google keyword search trends – evidence of what users are curious about and interested in.

All in all it is an exciting report that represents not just the voice of Fishbowl, but rather the combined voice of the industry ecosystem.

Please download this free report and share it with your colleagues, customers and constituents.  And then let us know what you thought of it.

Uniqueness, Information Theory and Classification

I am thinking about information theory.  Premise 1: the quantity of information is growing.  Premise 2: uniqueness and dissimilarity from surroundings makes any individual piece of information easier to find.  Premise 3: much effort goes in to classifying information so that it can be grouped with other similar things.

So: If our efforts at information classification are successful then the increasing quantity of information will necessarily grow the classes which will decrease the uniqueness of any one piece of information in the class rendering it harder to find.
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Finally, a Wiki where Information is Managed Content

Finally a Wiki where Articles are Fully Managed Content

Wiki’s are one of the most mentioned Enterprise 2.0 tools.  Most (dare I say all?) E20 vendors have one or incorporate one into their solution stack.  However, if you look more closely, many of them simply roll in some open source wiki server and call it a day.  While basic functionality for wikis is almost standard these days, the information architecture underpinning the wiki is often overlooked.  What happens is that the “wiki-widget” proponents end up sacrificing information availability for information presentability.  The “we’ve got a wiki too” crowd is so caught up in achieving buzz-word parity that the real benefits of a fully managed and integrated wiki solution are passed over.  The result is a loose hodge-podge of stand alone “web 2.0″ widgets that have been lumped together with a common user interface thrown on top.  The vendors call it good.

Portal vendors are some of the worst offenders here.  The ease with which widgets are surfaced in a single common UI lends itself to lazy integration. In these kinds of environments the wiki widget may appear next to the JCR enabled content repository but there is NEVER ANY LINKAGE BETWEEN THE TWO!

Seriously, WTF???  If enterprise Wikis are the best place for enterprise knowledge bases, best practices and employee generated tips and tricks (AND THEY OFTEN ARE!), then what in the world is any enterprise information architect worth his or her pay grade doing being happy with throwing key corporate knowledge assets into its own walled off database silo?  The answer is that most are happy with the loose “on the glass” integration provided by a portal or creative use of iFrames.  This is a tragedy and a terrible mis / under use of corporate knowledge assets.  Fortunately, Fishbowl Solutions has developed a fully ECM integrated wiki that combines all the latest wiki features with the power of Oracle Enterprise Content Management.

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Type of Personalization in Portals – Content Filtering Personalization

Picture somewhat related.

In the first post about personalization in portals we talked about the most common form of personalization, User Personalization.  This is a manual action initiated by the user to tailor the experience on a site to their personal preferences.  This is great but it does not leverage some of the inherent benefits of using portal technology with an ECM system like UCM.

So in this post we will talk about the 2nd kind of personalization in portals, Content Filtering Personalization, as well as outline a solution for doing this type of personalization in a JSR-168 standards based portlet consuming content from UCM.

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