Webinar Recording: Ryan Companies Leverages Fishbowl’s ControlCenter for Oracle WebCenter to Enhance Document Control Leading to Improved Knowledge Management

On Thursday, December 8th, Fishbowl had the privilege of presenting a webinar with Mike Ernst – VP of Contruction Operations – at Ryan Companies regarding their use case for Fishbowl’s ControlCenter product for controlled document management. Mike was joined by Fishbowl’s ControlCenter product manager, Kim Negaard, who provided an overview of how the solution was implemented and how it is being used at Ryan.

Ryan Companies had been using Oracle WebCenter for many years, but they were looking for some additional document management functionality and a more intuitive interface to help improve knowledge management at the company. Their main initiative was to make it easier for users to access and manage their corporate knowledge documents (policies and procedures), manuals (safety), and real estate documents (leases) throughout each document’s life cycle.

Mike provided some interesting stats that factored into their decision to implement ControlCenter for WebCenter:

  • $16k – the average cost of “reinventing” procedures per project (ex. checklists and templates)
  • $25k – the average cost of estimating incorrect labor rates
  • 3x – salary to onboard someone new when an employee leaves the company

To hear more about how Ryan found knowledge management success with ControlCenter for WebCenter, watch the webinar recording: https://youtu.be/_NNFRV1LPaY

Fishbowl Hackathon 2016 Summary – Oracle WebCenter Innovations with Slack, Google Vision, and Email

This post comes from Fishbowl’s president, Tim Gruidl. One of Tim’s biggest passions is technology innovation, and not only does he encourage others to innovate, he participates and helps drive this where he can. Tim likes to say “we innovate to help customers dominate”. Tim summarizes Fishbowl’s Hackathon event, held last Friday and Saturday at Fishbowl Solutions, in the post below.

TimWhat an event! I want to start by thanking Andy Weaver and John Sim (Oracle ACE)! Without their passion, drive, leadership and innovation, this event would not be possible.

What a great event to learn, build the team, interact with others and compete. We also created some innovative solutions that I’m sure at some point will be options to help our customers innovate and extend their WebCenter investments. This year, we had 3 teams that designed and coded the following solutions:

  • InSight Image Processing – Greg Bollom and Kim Negaard

They leveraged the Google Vision API to enable the submission of images to Oracle WebCenter and then leveraged Google Vision to pull metadata back and populate fields within the system. They also added the ability to pull in GPS coordinates from photos (taken from cameras, etc.) and have that metadata and EXIF data populate WebCenter Content.

Fishbowl Product Manager, Kim Negaard, discusses the Google Vision API integration with WebCenter

Fishbowl Product Manager, Kim Negaard, discusses the Google Vision API integration with WebCenter.

  • Slack Integation with WebCenter Portal and Content – Andy Weaver, Dan Haugen, Jason Lamon and Jayme Smith

Team collaboration is a key driver for many of our portals, and Slack is one of the most popular collaboration tools. In fact, it is currently valued at $3.6 billion, and there seems to be a rapidly growing market for what they do. The team did some crazy innovation and integration to link Slack to both WebCenter Portal and WebCenter Content. I think the technical learning and sophistication of what they did was probably the most involved and required the most pre-work and effort at the event, and it was so cool to see it actually working.

Team Slack integration presentation.

Team Slack integration presentation.

  • Oracle WebCenter Email NotesJohn Sim (Oracle ACE) Lauren Beatty and me

Valuable corporate content is stored in email, and more value can be obtained from those emails if the content can be tagged and context added in a content management system – Oracle WebCenter. John and Lauren did an awesome job of taking a forwarded email, checking it into WebCenter Content to a workspace, and using related content to build relationships. You can then view the relationships in a graphical way for context. They also created a mobile app to allow you to tag the content on the go and release it for the value of the org.

That's me explaining the email integration with Oracle WebCenter Content.

That’s me explaining the email integration with Oracle WebCenter Content.

Participants voted on the competing solutions, and it ended up being a tie between the Google Insight team and the Email Notes team, but all the solutions truly showed some innovation, sophistication, and completeness of vision. A key aspect of the event for me was how it supported all of Fishbowl’s company values:

Customer First – the solutions we build were based on real-life scenarios our customers have discussed, so this will help us be a better partner for them.

Teamwork – the groups not only worked within their teams, but there was cross team collaboration – Andy Weaver helped John Sim solve an issue he was having, for example.

Intellectual Agility – this goes without saying.

Ambition – people worked late and on the weekend – to learn more, work with the team and have fun.

Continuous Learning – we learned a lot about Slack, cloud, email, etc.

Overall, the annual Hackathon is a unique event that differentiates Fishbowl on so many fronts. From the team building, to the innovation keeping us ahead of the technology curve, to all the learnings – Hackathons truly are a great example of what Fishbowl is all about.

Thanks to all that participated, and remember, let’s continue to innovate so our customers can dominate.

Tim

Hackathon weekend at Fishbowl Solutions – Google Vision, Slack, and Email Integrations with Oracle WebCenter

It’s hackathon weekend at Fishbowl Solutions. Fishbowl’s consulting and development teams – the hackers – along with members of the sales and marketing teams join forces to collaborate on and develop new software applications. While the overall goal of the hackathon may be to produce usable software, the event also is a great learning opportunity for participants and results in a lot of fun.

This is Fishbowl’s 4th annual hackathon and previous events have produced “beta” software that eventually evolved into shippable software components that benefited customers. Here are recaps on the 2012 and 2014 events.

This year there were over 16 different ideas, and out of those 3 teams were formed to develop the following:

  • Oracle WebCenter Portal and Slack integration – Slack is a popular collaboration tool for the enterprise that enables members to communicate across channels (specific topics), send direct messages, and drag and drop files for sharing. Integrating Slack with WebCenter Portal brings its popular features and ease of use directly in context of a user’s portal session, ensuring that collaboration is easy and reducing the amount of switching between applications to communicate with others – leaving the portal to send an email, for example.
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WebCenter Portal and Slack Integration Team – Andy Weaver and Dan Haugen

 

Oracle WebCenter Content and Google Vision integration – This integration would enable the tagging of images upon check-in. The Google Vision API enables applications to understand the content of images by encapsulating machine learning models in an easy to use REST API. Using this technology, images are auto-classified into thousands of categories (e.g., “sailboat”, “lion”, “Eiffel Tower”). For example, you might check in a picture of a knit hat and it would be tagged with xKeywords of “hat”, “knit hat”, and “fashion accessories” without any human tagging. To further automate image discovery, the GSA can be used to map related terms so that searches for “beanie”, “stocking cap”, or “winter hat”, could also return the image. This tagging automation would have great implications for Oracle WebCenter customers that are using it for Digital Asset Management.

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WebCenter Content and Google Vision Integration Team – Kim Negaard and Greg Bollom

 

  • Oracle WebCenter Content Email Check in - This integration would enable emails with attachments to be checked in to WebCenter Content automatically. Instead of the user having to check in the email itself, and then relating each attachment to the associated email, which results in additional check in steps, the emails and attachments would be parsed out and sent to a user workspaces in WebCenter. From there, users can tag and validate that the email should be checked in with the appropriate attachments – either from their desktops or mobile device.
WebCenter Content and Email Checkin Team Member - John Sim (fueling his hacking mind)

WebCenter Content and Email Checkin Team Member – John Sim (fueling his hacking mind)

The hacking commenced at 3 PM today and will continue until 4 PM on Saturday, April 16th. Each team will then present their developed integration/component, and the other Fishbowl team members will vote on their favorite finished product. Check back on this blog next week to see who won.

Happy hacking!

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Fishbowl Solutions Hackathon 2016 T-shirt

 

 

Fishbowl Solutions at Collaborate 2016: Demos and Discussions on Oracle JET, ADF, Documents Cloud Service, Controlled Document Management and Portals

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Fishbowl Solutions is looking forward to Collaborate 2016. We have another full list of activities planned, and we are always excited to meet with customers and discuss their initiatives around enterprise content management and portals, the cloud, as well as front-end user design and experience. With the release of Oracle WebCenter 12c back in October, customers are also eager to understand more of what the new version has to offer. Fortunately for WebCenter customers attending Collaborate, Fishbowl Solutions will be covering all these topics across the 5 presentations we will be giving, as well as one-on-discussions in our booth – #1028.

We are also privileged to be joined by two WebCenter customers who will give presentations on their WebCenter use cases. The first customer, ICON plc (www.iconplc.com/) based in Dublin, Ireland, will discuss the process of improving the front-end experience of the WebCenter-based portal they use to manage the clinical trials process.

The second customer is Rosendin Electric (www.rosendin.com) based in San Jose, CA, and they will share how they implemented Fishbowl’s ControlCenter solution to automate the contract management process within WebCenter.

The best part and biggest benefit of attending Collaborate is hearing stories from actual customers, like ICON and Rosendin. Collaborate is truly a user group conference, and hearing case studies on WebCenter deployments, enhancements, integrations, etc., are invaluable for other customers looking to do the same or similar. Less marketing speak and sales pitches, and more learning. As you plan your schedule for Collaborate, look for Session Types denoted as Case Studies.

Here is a preview of what Fishbowl currently has planned for Collaborate 2016.

Booth: 1028

Demos of our WebCenter Portal Solution Accelerator, User Experience (art of the possible) demos of portal and websites, and ControlCenter (controlled document management for WebCenter).

Presentations: 5

  • Monday, April 11, 10:30-11:30 AM:
    A Designer’s Introduction to the Oracle JET FrameworkThis session is targeted at front-end developers looking to leverage their front-end design skills to create Modular Single Page applications with Oracle’s new JavaScript Extension Toolkit (JET) framework. The presentation will include an overview of the JET framework and discussion around the features and benefits, along with a quick comparison with Application Development Framework (ADF). Sim and Beatty will walk through and explain JET’s integrated open source libraries and frameworks, and then take developers through the creation of a simple, JET-integrated cloud application.
  • Monday, April 11, 4:30-5:30 PM:
    Integrating Oracle JET With ADF to Create a Modern and Engaging User ExperienceIn this session you will learn about the pros and cons of Oracle’s new JET framework and ADF and how you can combine them to create a modern development experience writing Modular Single Page Applications. Sim and Weaver will discuss how front-end designers can create modern, platform agnostic extendable interfaces with JET, and how developers can create ADF integrations and extendable services with the back-end to serve up small data snippets (JSON).
  • Tuesday, April 12, 10:45-11:45 AM:
    Developing Hybrid Solutions for the Oracle Documents Cloud Service (DoCS)This session will provide an overview of Oracle’s Documents Cloud Service (DoCS), including its interface, security model, and how to embed the DoCS UI and integrate with the REST API and Applink Resource to create seamless hybrid off- and on-premise applications. As part of the lecture, Sim will provide live examples and code walkthroughs, as well as talk about hybrid application development and the best times to use the Applink Resource vs the REST API with Oracle’s new Oracle JET framework for developing cloud apps. The presentation will conclude with an overview of an integration that Fishbowl has created to support Oracle DoCs.
  • Tuesday, April 12, 4:45-5:45 PM
    ICON Enhances Its WebCenter Portal Design by Keeping the User in MindICON Clinical Research Limited is a global provider of outsourced development services to the pharmaceutical, biotechnology, and medical device industries. They specialize in the development, management, and analysis of programs that support clinical development. ICON implemented Oracle WebCenter as the platform for its ICONIK portal, which will be used by the clinical trials team to manage, maintain, and share content created during the trials process. Come to this session to hear how ICON and Fishbowl Solutions leveraged next generation, best practice portal design concepts and technologies to provide a high-end and rich user experience to end users. Learn how ICON leverages WebCenter Portal and Content to surface personalized study documents, quickly manage content, and collaborate with other team members, whether on a desktop or on the go through a mobile device. We will also discuss how ICON has streamlined their business to solve problems that contributed to delays in the clinical trials process, impeding ICON’s customers from bringing products to market.
  • Wednesday, April 13, 9:15-10:15 AM:
    Rosendin Electric Pairs a Modern User Experience with WebCenter Content to Automate Contract ManagementRosendin Electric is the top-ranked private electrical contractor in the nation whose work spans preconstruction, prefabrication, building information modeling, and renewable energy. Join us to hear Rosendin describe how they leveraged Oracle WebCenter and Fishbowl Solutions’ ControlCenter to automate and improve their contract management process. Rosendin’s new contract management system provides an intuitive, mobile-enabled interface and dashboard view for their contracts team that shows working, pending, and executed contracts. This dashboard is specific for each user, enabling them to quickly take action not only on contracts, but also on associated documents such as non-disclosure agreements and corporate governance documentation. Come see how WebCenter Content has streamlined Rosendin’s contract management process, making it much more efficient while ensuring the lifecycle of contracts and related documents can be easily tracked, viewed, and archived within one enterprise repository.

We hope to see you at Collaborate 2016!

A nice list this holiday season…Top 10 Takeaways on Oracle WebCenter 12c, The Cloud, and User Experience from OpenWorld 2015

Source: https://www.pinterest.com/pin/154389093449771355/

Everyone likes lists. They are easy to follow, easy to cross off, and easy to add to. And since it is the holiday season, and you are (hopefully) putting the finishing touches on your gift giving or meal preparation lists, I thought what better way to summarize what we learned from Oracle OpenWorld 2015 in a Top 10 list. However, one caveat to that is these are not listed in any particular order, and they represent Fishbowl’s perspective on what was shared at the event regarding Oracle WebCenter Content and Portal 12, The Oracle Cloud, and front-end user experience. You can get more information on the items in this top 10 list by listening to the recording of our webinar that we delivered on December 10th.

  1. Oracle is definitely in the enterprise sync and share space. You’ve probably used Dropbox, Box, or Google Drive, and if you have you would probably agree that they were easy to use. Oracle Documents Cloud Service (ODCS) couples this ease of use with more manageability – especially for Oracle WebCenter Content customers. Content customers can maintain their content repositories on site, and easily and securely share and sync content with ODCS. New in WebCenter 12c is the ability to collaborate on content in the cloud, capture content in the cloud (emails or scanned documents), and mirror content between your on premise WebCenter instance and ODCS.
  2. Oracle’s clouds offerings help usher in new ways to engage with content and facilitate business processes. For example, you could use Oracle’s Mobile Cloud Service to build a mobile app for human resources to help with employee on boarding. We all have been through the on boarding process before, and in most cases the tasks to complete are contained within archaic HR systems and must be viewed on a desktop. With Mobile Cloud Service, coupled with Oracle’s Process Cloud Service, new employees could go through training videos, ethic courses, etc., on a mobile device – even downloading the videos for watching offline. Then, Process Cloud Service could be used to build a simple form where the user could check off their on boarding list, and any checked off items would trigger a workflow update to managers and HR. Dashboards could also be created for users to see their overall on boarding process status, and gamification elements could be incorporated rewarding employees for prompt training/on boarding.
  3. Oracle WebCenter has a new interface and it is really cool. Oracle released the ADF-based user interface with 11.1.1.8, but in 12c the new interface is present out of the box and does need to be enabled/turned on. This new UI, based on the Oracle Alta UI is modern, allows for more visual content, and was designed with mobile in mind.
  4. You can now annotate (mark up) images within WebCenter Content. This feature makes it even easier to collaborate on documents in WebCenter. Annotations include highlighting or redacting text and adding notes or watermarks. This feature should help speed up document-centric workflow processes.
  5. The Document Imaging Server from Oracle WebCenter Imaging has been consolidated with the Oracle Content Server. No more having to maintain separate repositories for transactional content (invoices) and business content (legal documents).
  6. WebCenter Portal has made major improvements with contribution, publishing, and mobile responsive. Again, the interface improvements alone will help contributors and developers build, launch and maintain a portal site in less time.
  7. Oracle JET will help front-end web developers create better user experiences. Oracle JET (Java Extension Toolkit) is a set of JavaScript libraries to build applications that interact with Oracle products. JET will especially be useful in building applications that consume and interact with Oracle Cloud Services. Again, the future looks bright from a user interface perspective at Oracle.
  8. Hybrid Content Management and Portal deployments may be the most logical progression. Fishbowl’s sees scenarios where WebCenter customers deploy their dev, test and staging environments on premise, and then deploy a production portal or content repository to the cloud using Oracle’s Platform as a Service (PaaS) and Java Cloud Service.
  9. Customers are talking cloud but don’t necessary have a strategy to get there. Most organizations are using cloud-based solutions (Google Drive, Dropbox, etc.), but some of these may not be approved for use. With Oracle’s comprehensive offerings across content, portal, mobile, workflow, and the cloud, organizations do not need to look outside the Oracle stack to fulfill business requirements. When you consider integrations, interoperability, and scalability, Oracle customers look to benefit from a total cost of ownership perspective.
  10. The event is growing! Estimated attendance this year was 60,000 people. 5 years ago, my first OpenWorld, it was around 40,000 if I remember correctly. Oracle is investing heavily in The Cloud, business process automation, and user experience, and if OpenWorld attendance is any indication their customer list is growing. Oracle has a great ecosystem of developers, thought leaders, and users. This growing community will only help strengthen the products further.

Again, for more information on any of the items in the list above, check out the recording of our webinar on YouTube.

Happy Holidays!