With the increasing amount of information organizations have, the value of content management goes beyond having relevant content in the system-users need to be able to find it. Not only does content reside in a single content management system but on external websites, network file systems, and databases as well. While providing access to content from these various sources is important, so too is meeting the search expectations of knowledge workers.
Enterprise search allows users to easily find and share content, web pages, and other enterprise resources that are relevant to each user.
Providing users with a method to perform full-text and metadata searching of content was one of the main drivers for the acceptance of content management systems within organizations. Enterprise search allows users to search a single location, whether it is found on a website, in a content management system, database, or file system. The search also limits items a user can see based on their permissions to content stored in each location and provides relevant results to that user.
There are various questions to ask when considering enterprise search:
- Will the search engine be used as a reporting tool?
- What type of content is being indexed?
- What languages does the index need to support?
- What kind of security is required on the content that is indexed?
The key to a successful enterprise search implementation is to fully understand your content, your users, and your security. To dive deeper into considerations with enterprise search implementation read this white paper written by Fishbowl’s Product Development Director Greg Bollom.